Our Customer Testimonials

Brighton Plumbing and Heating Services (BPHS) is a friendly and efficient family run business which has grown through recommendation. Here are testimonials from some of our customers over the past few years.

It was clear from our first contact with BPHS, that this was a family business and the values of trust and keeping promises were an important part of their relationship with customers.

Communications from Michelle and Marcus were always dealt with in a timely way.

From the moment that Marcus first visited, we had an immediate ‘gut instinct’, that this was someone that we could trust in our home.  Marcus was keen to understand our immediate and future needs from the boiler, especially if these were to change in the future.  We have children of school age and it is our expectation that the boiler will need to cope with more as they get older.  Although Marcus is totally fluent in ‘Viessmann boilers’, he also has extensive knowledge of other key  competitor products and was able to outline the fundamental differences, which then allowed us to decide on what suited us best  There was no hard sell!

With regard to the installation, both Marcus and Charlie took away all the hassle and pain that we had expected to encounter.  Expectations were set on what was to be achieved each day and each evening, we were never without heating or hot water!  On completion of the commissioning activity, Marcus provided an extremely thorough explanation of our new system and controls.  This was supported by a useful folder of all instructions and notes that we would need to refer to in the future.

We would have no hesitation in recommending BPHS to anyone interested in the services that they provide.

Ronnie and Paul, Brighton January 2019

Marcus and Charlie came out to mend the central heating boiler on a recent very cold day in which I had no electricity at all!

I cannot speak highly enough of their work. They were extremely efficient and quick, there was no fuss when having to climb into the loft, the whole job was carried out courteously with great attention to detail, and Marcus was happy to explain what was going on as they located the problem. Moreover, they were so tidy and cleaned everything up at the end of quite a long job – you couldn’t tell they had been there.

So total professionalism in action!

Five stars for them, and I will certainly use them again.

Victoria, Hove, January 2019

We were about to embark on a new extension to our house and one of our first steps was to understand the logistics of having our old boiler upgraded along with installing underfloor heating to the new kitchen dining area.

We contacted Brighton Plumbing and Heating Services (BPHS), and Marcus explained in simple clear terms, what we would need for the project.

During the build, Marcus coordinated with our builders to schedule in the installation of a new Viessman Vitrodens 100 system boiler, complete with unvented cylinder to provide the pressure we wanted without compromise, as well as laying a Polypipe system for our under floor heating needs.

Marcus was not only courteous and efficient in his manner, but this was also reflected in his work – a neat, thorough and organized implementation – fitting well into the space available, as well as tying into the logistics of the overall build.

We would recommend Marcus to friends and family and we would definitely use him again for other projects.

Ray and Lenka – Hove September 2018

We were incredibly impressed with the high standards and meticulous detail that Marcus displayed whilst installing a shower pump, new shower, bath and basin mixer. His working methods are extremely organised and well thought out – explaining the processes clearly in layman’s terms so there is no doubt about how the task is to be carried out. Friendly, polite and personable, he took pride in his work which was shown by the tidy state our bathroom was left in during and after the work was completed. We wouldn’t hesitate in recommending Marcus – he is professional and precise – the ideal tradesman!
Adam and Natalie, Lancing , July 2018

The refit of our bathroom required a new shower, basin, hot water tank and pipework – all of which were handled with ease by Marcus. He was methodical in the way he approached the project, discussing the details before undertaking any of the work and laying out parts so as to be as efficient as possible with his time. He did a superb job and it helps that not only is he a great plumber, he’s also a friendly a person too! Highly recommended!
Jane and Ismail, Southwick , June 2018

We have used BPHS on a number of occasions and would not hesitate to recommend them. Marcus is friendly and courteous, very knowledgeable and does an amazing job, with great attention to detail. Definitely a 5 star service and company.
Socha, Brighton, May 2018

A local family run business who provide a professional service. Clean and tidy work carried out and always willing to discuss options available .

Cathy, Southwick, March 2017

I cannot recommend BPHS enough. Marcus works extremely hard and gives straight, honest advice – you can rely on him. At short notice, he carried out an all-day power flush to restore our heating and hot water to normal operation. The quote was very reasonable (doubly so given the long hours on a weekend,) the work was completed with the minimum of disruption and the house was left spotlessly clean.

Paul, Brighton October 2016

Full marks to Marcus and his team!

The task was to transform a redundant and very tiny area of attic space into a wet-room.  It was not an easy conversion. With space being so limited and the room being on the second floor, there were a number of challenges that Marcus had to overcome in planning the whole project but were delighted with the result.

The job required the skills of an array of different craftsmen; a plumber, an electrician, a carpenter, a couple of tilers and, finally, a plasterer.  The team that Marcus had assembled was excellent. Everyone was conscious of the disruption that such a project inevitably involves and they all made every effort to keep the disruption – and the mess — down to an absolute minimum.

Everyone turned up exactly when they promised to and got on with their respective tasks with a minimum of fuss.  The biggest problem we had, as the householders, was to ensure that we had enough sugar in the house to keep the cups of tea coming!

The result is that we now have a Tardis-like wet-room which seems much bigger than we ever thought possible.

An excellent piece of work, gentlemen.  Many thanks.

Robert, Brighton October 2016

No short cuts and always on time: a really good professional service.

Bob, Brighton, September 2016

Brighton Heating and Plumbing installed a new boiler for us recently and we are very pleased with their work. They were extremely neat and tidy, friendly and efficient. The job was done in good time and it was reasonably priced. A wholehearted recommendation! Thanks again.

Jamie and Sarah, Brighton Jan 2016

Marcus is a great plumber. He sorted out our central heating, got our shower working again and changed our kitchen sink mixer taps. Only the last of those jobs was straightforward – the first two needed a combination of intelligence, common-sense, detective work, sourcing the correct components, removing old and installing new in places difficult to access. Marcus carried out all his work quickly and in a sympathetic fashion and left everything very neat, clean and tidy. I recommend him to anyone.

John & Liz, Lewes, March 2015

Marcus performs miracles with heating systems. My radiators did not keep the house warm downstairs and overheated us upstairs. He spent hours working out all the factors contributing to the problem, and then solved it permanently.

He always works with real consideration and understanding. He is extremely courteous, reliable and reasonably priced.

Pru, Shoreham-by-Sea, January 2015

Marcus of Brighton Plumbing and Heating have both installed a new boiler for me and also quickly addressed any jobs I may have, he has come straight around when I have had leaks and wanted to move radiators and is not only dedicated but I trust him to leave and be able to let him get on with a superb job. When I had a gas leak Marcus stayed with my gas meter until the gas company was able to attend and has always been very good value.

Lloyd, Brighton August 2014

Marcus is a wonderful plumber. He has done an array of different jobs for me in different properties, Boiler installations and services, fault finding, relocating kitchens and bathrooms, all sorts. His workmanship is brilliant; tidy, careful and precise. His advice and support in planning is safe, logical and trustworthy. He prices well and sticks to his quote (unless the job changes). He is friendly, courteous and generally a nice man to have around. I have recommended him to many people.

Anna, Brighton, May 2014

Marcus carried out an amazing job installing our new boiler and we are very happy with the results.  Marcus gave us an accurate quote at a reasonable price. He is knowledgeable, friendly and polite with very good communication throughout the installation. Always on time and amazing attention to detail, clean and tidy. We would recommend Marcus with no hesitation!

David, Brighton March 2014

As this company came highly recommended by several neighbours I was not surprised to receive a good service; however I was surprised at just how exceptional this was.

The design of my flat presented some real potential problems with boiler installation. I had quotes from British Gas and another local company as well. Neither provided satisfactory solutions. Marcus considered the challenges carefully and came up with a very much simpler and cheaper option.

The entire service was second to none. The installers were punctual,courteous, efficient and considerate. The installation caused minimal inconvenience. They cleared up as they went along and cleaned up at the end of each day; including hoovering the areas exposed!

After installation the making good process was well coordinated and again executed to a very high standard.

Overall this was an extremely positive experience and I have no hesitation in recommending this company.

Norman, Brighton, February 2014

We would not hesitate to recommend Marcus and Brighton Plumbing and Heating, he takes the time to properly assess a situation and make sure the solutions will work. He is fast, reliable and good value for money. He has managed to sort out a very complicated system and leave us with a more manageable and organised system. Hope you have a great Christmas and New Year and I’ll be in touch in February for service at our house.

Dan, Portslade, December 2013

Marcus Barry has just done major plumbing renovations on our house, he has created two bathrooms in very cramped areas and put in piped underfloor heating throughout the ground floor. We are very happy with his work, he stuck to budget and the UFH is a delight! I thoroughly recommend him as a great plumber, a thoughtful planner, good value and a reliable worker.

Annie, Hove, September 2013

Just wanted to thank you so much for the absolutely brilliant job you did on the surface repiping of my whole flat. Not only were you courteous, as always, but the job you produced was outstanding and sympathetic to keeping the visible pipe work to a minimum. You are always tidy and work to a very high standard. I wouldn’t hesitate recommending you to friends, family, and alike.

Sarah, Brighton, July 2013

I am delighted to write recommending Marcus Barry and Brighton Plumbing and Heating Services who recently installed a very efficient, Viessmann high performance boiler with storage in my home (the installation appeared in their tweet of 18/06/13) as well as refurbishing a small cloakroom and installing a new shower. Throughout from the initial consultations, setting out the options for discussion, through lead in and finally the installation itself were all handled very professionally and efficiently and all in a very friendly and personal manner. The works in my house were planned to take 7 days and they were completed in exactly that time frame. Marcus was always punctual and worked solidly all day, unlike other tradesmen I’ve had working in my house before. Always polite and very courteous he was very aware of the naturally disruptive nature of the work he was doing but did everything he could to minimise our inconvenience during the installation period. Testament to the thoughtful approach throughout.

In summary, I would recommend BPHS without hesitation and have already done so to my friends. I certainly know who I’ll be contacting for any future plumbing or servicing work I need !

Mike, Shoreham June 2013

I would like to thank you for completing the job on time, and to a very high standard. You worked around us and the kids, you were tidy, efficient, friendly and approachable, and above all, good value. I appreciated your commitment to quality components as well as attractive finishing. I would not hesitate to recommend you to anybody requiring heating or plumbing work done.

Nick, Steyning January 2013

I commissioned BPHS to install a new boiler, new shower and new bath.  I also wanted the boiler relocating so it wasn’t in a bedroom. During an initial visit a new location for the boiler was chosen and we discussed my exact requirements.  BPHS recommended a super-efficient boiler, with integral hot water tank and sophisticated controls.

The new boiler was installed while we were on holiday, making life much easier for us.  The house is now beautifully warm with a steady constant temperature, whatever the weather outside.  In fact you can be so unaware of how cold it is outside that opening the front door can be a real shock!  The new boiler is also very quiet. Hot water is available nice and quickly, without the usual combi-boiler delay!  The new bath and shower look great and are a real asset to the house. I would recommend BPHS without reservation.

Andrew, Woodingdean October 2012

Many thanks for sorting out boiler out! As a Director of Royal View, I will ensure other leaseholders are aware of your services and how happy we were!

Chris, Brighton, October 2012

We have used Brighton Plumbing and Heating Services to install two new bathrooms over the last 12 months, including tiling and electrical work. Marcus and his team have always provided an excellent, professional and friendly service. The specification was discussed thoroughly before work commenced and we were assured that our needs were being met. Work was started and completed on time, to budget and to a very high standard. The team was really tidy throughout and it was a pleasure to have them in the house. We would highly recommend them. Marcus has also recently helped to install a new radiator and overhaul the heating system in our new house. Once again, the service he provided was timely, efficient and a very high standard. We will definitely use him again in the future.

Sara and Gary, Hove, October 2012

We are delighted to provide this reference for Marcus who has done a number of jobs for us in the past two years. Each project he has undertaken for us has been of a very high quality, on time and within the estimate he provided. The site has always been left very clean and all waste materials removed.

In addition to the above Marcus is just a lovely person to have working in your home!

I would have no hesitation in recommending him for other work.

Tom & Mel, Hove, June 2012

I am very happy to provide a testimonial for Marcus Barry & BPHS. My house in central Brighton needed refurbishment this summer after three years of wear & tear being occupied. Marcus was recommended by another tradesman doing work at the house because I had repeatedly had great difficulty finding a reliable, expert and reasonably priced heating engineer to sort out the serious problems with the boiler and heating system. Marcus arrived promptly and immediately set about the complicated business of dismantling the kitchen and boiler. It took the flexibility of a contortionist to sort out, attention to detail was meticulous, every route was explored to minimise costs, managing to salvage the boiler and make it run again very efficiently with no problems whatsoever. I was charged by the hour, very reasonably, with work being done on different days including the weekend, to keep costs low while parts were ordered and delivered. This was so different to what had happened with others who had worked on the boiler previously. Several had quoted on the basis that the boiler could not be repaired and must be replaced. I can thoroughly recommend Marcus and BPHS, absolutely first-rate in every way.

John, Brighton, December 2011

I thought I would drop you a line to say how impressed I have been with your services this year. I have been in need of a plumber several times at my rental property and at my home this year, the last occasion being in November when you spoke to my tenant and agreed to assist her as there was a leak she could not stop. Despite the fact that it was after 5 o’clock on a Friday & short notice, you agreed to travel from Brighton to Worthing to tackle this problem immediately. You solved the problem, stopped the leak then rang me back the same evening to say what you had done. I thought this was excellent service and I was pleasantly surprised when I found out your call out rates for this, which are highly competitive.

I am very pleased that I have you to call upon for Plumbing services as you are always courteous and friendly and take the time to explain in language I can understand how the problem has been caused and what the solutions are.

John, Worthing, December 2011

We have recently had a new ensuite shower room & downstairs cloakroom installed by Brighton Plumbing & Heating Services. Marcus and the team arrived on time, fully prepared and kept us fully informed at all times. The work was completed on time, to high standard and so well organised. Everyone’s enthusiasm, thought, care and attention to detail were hugely refreshing. We have nothing but good things to say about the works by the whole team from installation, tiling and electrical works to plastering and carpentry and still have to pinch ourselves to believe the wonderful transformation. If anyone is looking for a reliable service we would have absolutely no hesitation in singing the company’s praises and recommending them.

When having work done it is not always about the price (although it’s a bonus that they are competitive) it is about having trust and faith in a company and what they can offer in terms of service and expertise.

What we can say is expect ‘Job expertly done’ Thank You!

Alison, November 2011

I called Marcus at the ungodly hour of 6am one morning as my boiler had failed.

Amazingly, Marcus was with me by 10am the same day, and repaired the boiler quickly while chatting away to my family.  A fantastic service.

I look forward to working with Marcus in the future, especially within the alternative energy sector where I know his green heart lies!

Jim, Hove, March 2010

Marcus Barry of Brighton Plumbing and Heating paid a visit to our house yesterday to service our boiler, have to say, we had been a bit remiss in having regular checks on the boiler.

Marcus was extremely thorough, paid attention to detail, and conducted a number of tests that are required of his profession, checking that gas mains supply was as it should be too.

Marcus talked through any remedial action that we had to take, which was minimal and pertained to having a clear gap around the boiler casing.

I was extremely impressed with his knowledge and feel a lot happier that my boiler has had a seal of approval by someone who is registered to do so.  I have no hesitation in recommending Marcus Barry and his services, and the next time I’m asked if I know of any good plumbers? I can most definitely say YES!

Micala, Portslade, December 2009

Marcus has done four jobs at our house, fitting a new toilet and a dishwasher, helped plug a leak and fixed our central heating system. Our every occasion Marcus has been brilliant, totally reliable, on time, tidy, has explained stuff very clearly and has charged an extremely reasonable rate. I would not only recommend him to people in the future – I already have in the past!

Paul, Brighton, November 2009

I’ve used these guys on more than one occasion, and would not hesitate to use them again. Realistic quotes, and work finished on time to a high standard. They did an absolute amazing job with my new shower, radiators and boiler. I Would definitely recommend BPHS, real good traders.

Jooles, Brighton, 2009

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